000			00707nam a2200217Ia 4500
008			190409s9999 xx 000 0 und d
020			_a978-0-07-175616-7
082			_aRes 658.4053 P7677 2011
100			_aPolsky, Lawrence
245		0	_aPerfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment / Lawrence Polsky and Antoine Gerschel
260			_aNew York
260			_bMcGraw-Hill
260			_cc2011.
300			_a163 p.
526			_a600-699
650			_aCommunication in management.
650			_aConflict management.
650			_aInterpersonal conflict.
700			_aGerschel, Antoine.
942			_cBK
999			_c4852 _d4852